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Returns and Exchanges


  • Exchange: For exchange requests, please contact our customer service after receiving the item.
  • Return/Refund Request: Contact our customer service team to arrange return pickup and assistance.
  • Change of Mind- Change of Product: You must notify us within 7 daysof receipt and return the product within 14 days. Return shipping is borne by the customer.
  • Return Process: Returns must include all original packaging, gifts/samples. Items will be inspected upon arrival. If a courier other than Niance’s designated partner is used, the customer is responsible for any damage or loss.
  • Damaged Items: If your item arrives damaged, contact our customer service with a photo. We'll assist with replacement or refund.
  • Refund Timing: Refunds are processed within 3 business daysof item inspection. The actual time for the amount to reflect depends on your payment method.
  • Note: Online purchases cannot be exchanged or refunded at offline stores.

Contact:
Niance Singapore Customer Service
📞 +65 8228 8230
🕙 Mon–Fri, 10:00 AM – 5:00 PM (Excl. 12:00–1:00 PM & Public Holidays)

Returns Not Accepted If:

  • Return period has passed
  • Item is used, damaged by the customer, or missing original packaging/gifts
  • Labels/tags removed from cosmetics, skincare, or luxury items
  • Product value diminished or resale no longer possible

SWISS GLACIER COMPLEX ®

Swiss Glacier Complex® is the core revitalizing engine of NIANCE skincare products, composed of four (4) groups of potent active ingredients from the Alps, achieving four (4) comprehensive anti-aging effects: 24-hour long-lasting hydration and moisturizing, skin microbiome support, wrinkle reduction and prevention, and firming & lifting.


Swiss Glacier Complex®, the core engine and soul of Niance skincare products, is made up of 4 powerful fundamental elements – Swiss Apline glacier water, vitamin cocktail, complex of minerals and active substances from high Alpine plants. Swiss Glacier Complex® is like a stream of light poured into a bottle. It safeguards the well-being of the epidermis, stimulates cell renewal, delays the first signs of skin aging, and reactivates the skin’s own ability to regenerate and rejuvenate by stimulating the synthesis of collagen, hyaluronic acid and elastin. The skin becomes smooth, firm and youthful. Thanks to the proprietary FERNESSE™ biotechnology that transforms Edelweiss, Thymus Vulgaris, Gentiana Lutea Root, Buddleja Davidii and Borago Officinalis Seed oil by enzymatic activation, Swiss Glacier Complex® achieves the high performance of anti-aging but in an environmentally-friendly way, without the use of paraffins, parabens, mineral oils, sensitizers, microplastics, hormones and genetically modified ingredients. It is a vegan-friendly complex.

INCREDIBLE INGREDIENTS

NIANCE is committed to developing the highest quality of Swiss skin care and nutritional supplement products. Made up of over 100 active and nutritional ingredients, the entire range of NIANCE products are specifically designed to enhance the body’s natural ability to rejuvenate and flourish. The groundbreaking FERNESSE™ biotechnology of NIANCE enables the release of the full Triple-Biotic power (pre-, pro-, post-biotics) of these ingredients and drastically increases the bio-availability of nutrients.

SWISS ALPINE GLACIER WATER

Sourced from the famous Matterhorn glaciers in the Zermatt area of Switzerland, this highly pure water is further enriched with minerals and elements that provide ample benefits for use on the skin. It provides the most direct nutritional supplements to the cells to give a radical improvement in skin texture for tender and beautiful looking skin.


Swiss Glacier water is not only pure but also refreshing with an excellent taste. Zermatt water is also very soft because it primarily flows through crystalline rock such as gneiss and granite and thus does not pick up minerals, however contains calcium and sulphate because of the rock. Containing virtually no nitrate as the mountain slopes are little used for agriculture the microbe values lie far below the Swiss average and also far below the legal tolerance value.


Hidden in a deep valley in between the most impressive mountains Zermatt is dominated by a huge pyramidal rock, the world famous Matterhorn. Crystal clear, pure air and a heavenly quietness are found in this scenic place. From the famous mountain region comes the purest Zermatt Glacier Water preserved untouched for centuries and now one of the core elements in all NIANCE products.

NIANCE Broad glossary of incredible premium ingredients

Carefully selected from the most sought-after areas throughout the Swiss Alpine region and chosen areas across the globe